Customer Testimonials
The service was good. They let me use my 10k free oil change at 5k. I kind of expected more from the free wash as the car didn’t seem to be much cleaner, but I appreciate the complimentary service. The people are very friendly. Scheduling was very easy and personable, which was my favorite part
Kenny Kent Lexus service department has always been 100% with us. Never had any problems with the service department and have been going there for 11 years now. Tyler logsdon is the best service advisor there. He will go out of his way for you and make sure you are happy with no issues smooth sailing.
Great job.
Always smooth and efficient! Everyone is very professional and polite. I will always get my service done at Kenny Kent Lexus.
This is my 3rd new car purchase since 2015 from Kenny Kent and I have been thrilled with my purchase each time! They take time to know exactly what I want and take steps to make that happen. From the dealership to the service dept., I have been extremely pleased with everything. Would definitely recommend!
Great service from Tyler in Lexus and his crew is awesome
Friendly, courteous, and knowledgeable. Took time to explain service options and pricing. Did not pressure to make any specific service option selection. Service was performed quickly. Definitely worth the drive to this service center.
Nice place
Wonderful experience
Brittany provides great customer service, fast & friendly! I received the 30000 mile routine service for my Lexus and they gave me a loaner to drive for the duration of the service complementary.
Britney does a great job at setting up the appt and follow through with a courtesy loaner
Excellent every time Well always available to service my vehicle even when it's a short notice and get it done quickly
Everything was good with service but took two hours, said the wash bay was busy. When they were done still had bugs on the front of my Lexus and windshield
They are always very nice and welcoming! I love that I get free wash too.
Top notch sales and service.
Outstanding service. Jessica makes the whole service process a breeze. I would highly recommend this dealership to anyone looking to buy or receive services.
I took the vehicle in for service and it was completed on time with everything attended to that I had asked to be completed. The car was clean and ready to go when I picked it up. Brittenany was very knowledgeable of the car and process.
Very friendly and accommodating stuff. Britney is wonderful. Oil change. I had loaner vehicle.
Kenny Kent Lexus continues to be the easiest dealership I’ve ever done business with.
He is top notch and handles everything great!! He always is courteous and on schedule.
Very courteous & always on top of things. Love their l lounge would recommend to others
Always friendly and helpful
Routine maintenance
Tyler Logston was once again our service representative and we couldn’t be happier. He is knowledgeable, friendly, patient and fast. I’m not sure I’ve met a nicer young man.
Brittany was super nice! Babe got the car back quickly then got service completed plus got it washed by hands.
Outstanding care, genuine customer approach, relational capital beneficial to a long term committed partnership as it relates to service and overall client retention. Tyler is great in all of these aspects!
Have always had a pleasant and satisfying experience with Kenny Kent for close to 20 years.
Great public relations! Tyler is the best! Done timely and efficiently. Nice environment. Punctual. Nice people.
Great dealership! Britney is so helpful with all scheduling!
Greeted as I waked in. All my needs and questions were answered. Very friendly and professional staff
Charged $95.00 to balance 2 tires.
Great experience again. Jessica Lamey my service person is very detail oriented. Makes it easy
Had tires rebalanced. Did good job great to work with. Tyler was very good to work with. Very helpful. Thanks
Fast friendly service. Tyler is excellent at his job and always makes me feel welcome and important
I had amazing service yesterday! Thank you! Lexus really cares about their customers ! You can tell by the way you are served. My wait was pleasant in the waiting area. They provide the nicest t refreshments 😀
Great Service in a reasonable amount of time.
Service Advisor Tyler promptly addressed an issue with my battery. We have trusted Kenny Kent with our sales and service needs for decades. They never disappoint us.
Excellent service by all involved in Kenny Kent Lexus auto maintenance program.
Scheduling service with Tyler was quick and easy. Check in was easy. Wait wasn't long, and his communication update while service was being done was excellent. Checkout was even easier.
Great experience no issues
Always get great service at this dealership. My service agent Tyler is always attentive to my needs and available on the phone. Delivers what he promises
The best service department. Tyler Logsdon the very best. Very helpful.give him and the service crew 110%
They are always on time with the job done right. I like how they also inspect and recommend needed services. Their service is what will make me come back for my next vehicle.
'I can’t say enough good things about my experience at Kenny Kent. From the moment I walked in, the team was welcoming, and knowledgeable,Brittany Rozanaky took the time to understand exactly what I needed, answered all my questions with patience, and kindness.
I have worked with Angie often over the years. She is always very helpful, friendly, and responsive. A pleasure to work with. I have not worked with Dustin so I can’t really provide any feedback. Brittany and Max in the service department are great. They always take the time to listen and provide the pertinent details to any service concerns. I would recommend the dealership to anyone I know based on my dealings with them. Kenny Kent Lexus has great reputation because of these employees.
The service was awesome from start to finish! Exceptional all the way up to the manager!
Excellent customer service, Brittany is very friendly and knowledgeable. My standard service was very prompt.
The staff consistently makes you feel like a truly valued customer, not just another appointment on the schedule. Every interaction is welcoming, attentive, and personal. Their thorough service stands out.
Prompt and courteous. I believe those three words sum up my feelings. If you have to demand a wordy comment, then how good is the service really.
The dealership delivers top notch customer service every time that I schedule my car to have them service it.
The dealership is professional, prompt and friendly. I appreciate being kept posted about my service.
Friendly and not pressuring to purchase a car or purchase more than is necessary. Excellent communication.
Brittany in the service department is awesome!!! She is always very helpful and kind when I go in.
The service was great and my car was finished when promised. Thanks for the loaner.
Both were very friendly and took their time to get me the right car Very Carrying
I've been going to this dealership for 20 yrs. Lexus is the best around.
They're very prompt and taking care of you immediately once you walk in the door. The facility is clean and the people are very cordial, the atmosphere is relaxing while you are waiting for your vehicle.
Jessica & the service manager are great wouldn't take my car anywhere else. I live in northern IN it's worth the drive. Tom Wood Lezus is in my area and won't let them touch my car after several BAD experiences with them.
On May 18, a tree fell on my 2015 Toyota Camry. Allstate declared the vehicle a total loss. I went to Kenny Kent looking for another Toyota but Terrance Sutherland showed me a better option. The 2013 Lexus he describe as “the one” was the car I didn’t know I was looking for. The finance team worked out a deal that I could afford. That was especially important because I plan to retire soon and I hope the Lexus will be my retirement car. I will be driving in style, as long as another tree doesn’t fall on my car. 😊
Ella ... Read More DealerRater - Jun 2, 2026
They are always very friendly and quick to ask if you need anything. Very good service every time I have been in. They even help me with all the questions I ask about how to do certain things! They have always gotten me back on track!!! Thanks for everything!!!
I always have a good experience getting my Lexus serviced, however I would have liked to have been told what is customary at the 60k mile service and have the chance to decline some of the items on the list. For example the wipers being replaced. I didn’t think they needed to be changed out just yet and had I been given the choice would have declined. This would have saved me $100. Next time I will know to ask if the service will be more than tue standard oil chg and tire rotation.
The Kenny Kent Lexus Service team has Fast, efficient and friendly service, always! Definitely recommend!
My service agent was very professional and kept me updated. Everyone seemed very concerned about getting the job done correctly. All good so far. Ok .
From start to finish, Jessica was most helpful. After I called and described the situation, Jessica scheduled an appointment and made sure I understood exactly what would take place. She communicated well, and she worked professionally and brilliantly with me. She was dedicated and concerned all the way.
I bought new lexus and maybe im too picky but I see they did wash it but looks as if they didnt dry it off, spots everywhere. Also back floor mat was up in back seat and to be honest didnt look like they vacuumed it out , I understand its new but still should of been checked.
Always get impeccable treatment. Never want to own another brand vehicle, they take such good care of their customers!
From the receptionist to Tyler Logsdon, a Lexus Service Advisor, and the maintenance crew they were all professional, kind, and accommodating to my needs. Great job!
I love the service and the convenience of having my car picked up and brought back to me. I can get more done without the waiting
Only complaint was routine service took 2 hours. Quoted 1 hr @ check in. Otherwise as always, great Lexus service
The service representative was very helpful and treated us very well. The waiting area was very pleasant.
Service consultant was friendly and professional. She accommodated my request for an oil change that was added to my service.
The work was done promptly, and was well done. The service technician was courteous and knowledgeable, and helpful for our particular needs.
Very helpful. Jessica was an amazing service writer. I look forward to having my car serviced with Kenny Kent Lexus in the future. Would recommend!!
Every time you walk in you are greeted with a smile and treated as if you own the place. They treat you and your vehicle the way they would like to be treated.
Had vehicle ready when they said it would be ready, Very good complimentary wash and interior cleaning for as dirty as it was.
I thought the service person, Tyler, was very nice and efficient. He explained what I needed to keep my car going safely for awhile longer.