Customer Testimonials
The service was good. They let me use my 10k free oil change at 5k. I kind of expected more from the free wash as the car didn’t seem to be much cleaner, but I appreciate the complimentary service. The people are very friendly. Scheduling was very easy and personable, which was my favorite part
Kenny Kent Lexus service department has always been 100% with us. Never had any problems with the service department and have been going there for 11 years now. Tyler logsdon is the best service advisor there. He will go out of his way for you and make sure you are happy with no issues smooth sailing.
Great job.
Always smooth and efficient! Everyone is very professional and polite. I will always get my service done at Kenny Kent Lexus.
This is my 3rd new car purchase since 2015 from Kenny Kent and I have been thrilled with my purchase each time! They take time to know exactly what I want and take steps to make that happen. From the dealership to the service dept., I have been extremely pleased with everything. Would definitely recommend!
Great service from Tyler in Lexus and his crew is awesome
Friendly, courteous, and knowledgeable. Took time to explain service options and pricing. Did not pressure to make any specific service option selection. Service was performed quickly. Definitely worth the drive to this service center.
Nice place
Wonderful experience
Brittany provides great customer service, fast & friendly! I received the 30000 mile routine service for my Lexus and they gave me a loaner to drive for the duration of the service complementary.
Britney does a great job at setting up the appt and follow through with a courtesy loaner
Excellent every time Well always available to service my vehicle even when it's a short notice and get it done quickly
Everything was good with service but took two hours, said the wash bay was busy. When they were done still had bugs on the front of my Lexus and windshield
They are always very nice and welcoming! I love that I get free wash too.
Top notch sales and service.
Outstanding service. Jessica makes the whole service process a breeze. I would highly recommend this dealership to anyone looking to buy or receive services.
I took the vehicle in for service and it was completed on time with everything attended to that I had asked to be completed. The car was clean and ready to go when I picked it up. Brittenany was very knowledgeable of the car and process.
Very friendly and accommodating stuff. Britney is wonderful. Oil change. I had loaner vehicle.
Kenny Kent Lexus continues to be the easiest dealership I’ve ever done business with.
He is top notch and handles everything great!! He always is courteous and on schedule.
Very courteous & always on top of things. Love their l lounge would recommend to others
Always friendly and helpful
Routine maintenance
Tyler Logston was once again our service representative and we couldn’t be happier. He is knowledgeable, friendly, patient and fast. I’m not sure I’ve met a nicer young man.
Brittany was super nice! Babe got the car back quickly then got service completed plus got it washed by hands.
Outstanding care, genuine customer approach, relational capital beneficial to a long term committed partnership as it relates to service and overall client retention. Tyler is great in all of these aspects!
Have always had a pleasant and satisfying experience with Kenny Kent for close to 20 years.
Great public relations! Tyler is the best! Done timely and efficiently. Nice environment. Punctual. Nice people.
Great dealership! Britney is so helpful with all scheduling!
Greeted as I waked in. All my needs and questions were answered. Very friendly and professional staff
Great experience again. Jessica Lamey my service person is very detail oriented. Makes it easy
Had tires rebalanced. Did good job great to work with. Tyler was very good to work with. Very helpful. Thanks
Fast friendly service. Tyler is excellent at his job and always makes me feel welcome and important
I had amazing service yesterday! Thank you! Lexus really cares about their customers ! You can tell by the way you are served. My wait was pleasant in the waiting area. They provide the nicest t refreshments 😀
Great Service in a reasonable amount of time.
Service Advisor Tyler promptly addressed an issue with my battery. We have trusted Kenny Kent with our sales and service needs for decades. They never disappoint us.
Excellent service by all involved in Kenny Kent Lexus auto maintenance program.
Scheduling service with Tyler was quick and easy. Check in was easy. Wait wasn't long, and his communication update while service was being done was excellent. Checkout was even easier.
Great experience no issues
Very good service and friendly staff.
Always get great service at this dealership. My service agent Tyler is always attentive to my needs and available on the phone. Delivers what he promises
The best service department. Tyler Logsdon the very best. Very helpful.give him and the service crew 110%
Always great service. Very nice and friendly. Easy to deal with getting appointments scheduled.
Talked with Dale about TX350. I didn’t purchase at this time but Dale was very helpful and was great to work with. I could not have been treated any better. I also had 30000mile service and service department was good as well. I have done business with Kenny Kent for 26 years and have always been treated great by sales department and service department.
Kenny Kent Lexus is always accommodating and quick. Appreciate their service.
They are always on time with the job done right. I like how they also inspect and recommend needed services. Their service is what will make me come back for my next vehicle.
Everything went well. The service alarms were not reset. I was sent a video to reset them myself.
Accommodating
Brittany is great to work with, however I reported a loud clunking noise in the rear right passenger side when I back out of my garage each morning. They said it was the automatic parking brake rely and is not a problem. I’m not sure they took me seriously as I’ve never had a Lexus sound like that. I did not receive a report of pressures and levels that I’ve received in the past, and the car was reportedly washed, but it had the same streaks and bugs on it as when I brought it in. Overall, ... Read More Google - Jun 11, 2026
Maintenance for 10 miles
The only complaint I have was the wash job. It was minimal at its best. Still had dirt on the vehicle and bugs on the windshield. Very below par for this dealership.
I was told when I purchased my IS that not only are Lexus' quality better and more affordable than my previous (precious) beamer, but the service is exceptional. I can vouch for the service, especially Jessica, being top notch and learning about the quality and affordability.
'I can’t say enough good things about my experience at Kenny Kent. From the moment I walked in, the team was welcoming, and knowledgeable,Brittany Rozanaky took the time to understand exactly what I needed, answered all my questions with patience, and kindness.
I have worked with Angie often over the years. She is always very helpful, friendly, and responsive. A pleasure to work with. I have not worked with Dustin so I can’t really provide any feedback. Brittany and Max in the service department are great. They always take the time to listen and provide the pertinent details to any service concerns. I would recommend the dealership to anyone I know based on my dealings with them. Kenny Kent Lexus has great reputation because of these employees.
The service was awesome from start to finish! Exceptional all the way up to the manager!
Excellent customer service, Brittany is very friendly and knowledgeable. My standard service was very prompt.
The staff consistently makes you feel like a truly valued customer, not just another appointment on the schedule. Every interaction is welcoming, attentive, and personal. Their thorough service stands out.
Prompt and courteous. I believe those three words sum up my feelings. If you have to demand a wordy comment, then how good is the service really.
The dealership delivers top notch customer service every time that I schedule my car to have them service it.
Had recall taken care of. Professional, polite and accommodating.
Always the best customer service, they never disappoint. If I would’ve known what great customer service I would have received prior to purchasing a Lexus. I would’ve done it a long time ago.!!!!
Oil change & tire rotation Tyler always makes the visit go smoothly
I recently moved to Morganfield, Kentucky from Huntsville, Alabama. I took my 2006 SC430 to Lexus of Huntsville, where they treated me as though I was their only priority. Recently, the owner of Lexus of Huntsville passed away, and the service department had a personnel turnover and my last service there was a disappointment. So, I went on line to schedule a service appointment at Kenny Kent, and it was worth the drive. Jessica was wonderful and accommodating. She kept me informed concerning the details of my service. I authorized one of the suggested repairs, told me the amount of time ... Read More Google - Jun 5, 2026
The dealership is professional, prompt and friendly. I appreciate being kept posted about my service.
Friendly and not pressuring to purchase a car or purchase more than is necessary. Excellent communication.
Brittany in the service department is awesome!!! She is always very helpful and kind when I go in.
The service was great and my car was finished when promised. Thanks for the loaner.
Both were very friendly and took their time to get me the right car Very Carrying
tire rotation and oil change